Drummer, Biker, Power lifter
One of my passion is playing drums, ever since high school, I fell in love with drum beats and took lessons to ensure that I am doing it properly.
Biking was my hobby as it builds stamina and endurance.
Power lifter. As a health conscious guy, I took power lifter routine to maintain my health and physique.
Word Press, Wix, SEO, Data Transcription.
As a beginner for Word press, Wix and SEO, being able to have a consistent project would help me develop these new skills.
Transcription on the other hand has been one of my best skills. I am able to type 60 WPM and more with 99% accuracy
Microsoft Office
I am well knowledgeable on MS office applications such as Excel, Word and power point presentation. Being able to integrate these Windows application helps me do my work better and deliver optimal results.
Hello! I'm Howell
Just call me Howie! I'm energetic, passionate about my career, enjoy company of others. Inspire and motivate is what I am passionate as well. This helps my team deliver the best for their customers. I am also passionate about music. I love playing drums because it provides the groove to the music.
Howell D. Oruga
Team Manager, Web designer and Musician
Mobile:
+63945-152-7373
Email:
Address:
51A San Juan Calamba City, Laguna
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Date of Birth:
April 1, 1980
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EDUCATION
Information Technology
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Took 2 years information technology in Laguna College of Business and Arts. I was able to get credits for subjects such as C++ Basic programming, DBMS, Advanced programming C++, MS Office workshop.
2000-2002
Associate Graduate
1997 - 2000
BS Mechanical Engineering
Letran College
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Took Mechanical Engineering in one of prestigious schools in Laguna. I was able to get credits for Calculus, Physics, Chemistry, Engineering drawing, Machine shop works (Milling, Lathe, Gang drill and Welding) Etc.
Companies I have worked before
EXPERIENCE
SKILLS
Microsoft Excel - Advanced
Microsoft Word - Advanced
Power Point - Proficient
Word Press, Wix, SEO - Intermediate
English - Mother Tongue
Content Transcription - Advanced
EXPERTISE and Hobbies
Conduit Global
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Monitor and provide real time coaching, feedback and self assessment based on customer interaction.
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Handled Boot camp where as 10 – 13 bottom and mid performing representatives and focus on their Customer experience survey target of at least 90% and up.
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Attend weekly staff meeting and share best practices related to Customer experience and other key matrices such as Reliably (CSAT), FCR (First call resolution), AHT (Average Handle Time), and Productivity.
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2015 - 2017
Team Manager
Convergys Alabang
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Provides Leadership and mentoring for 16 representatives focusing on ensuring that they deliver excellent customer service and technical assistance for mobile phone and pocket wifi.
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Handles staffing and schedule mitigation. Ensures that the department has enough staffing on a daily basis that will help deliver expected service interval adherence.
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Provide root cause analysis and action plan focusing on Net promoter score (NPS) that achieved and exceed client target expectation of 10% (target increases every month).
Teletech CMC
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Started as a technical support representative for a US DSL account (2006) with responsibility of ensuring that DSL trouble shooting is being done and resolved properly.
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2007 got promoted as Quality specialist for a DSL UK Account. Major responsibility is to listen to calls and provide feedback and recommendation for both agents and Team Supervisor.
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2010 Joined Australian Mobile account as a Quality analyst. Account focuses on sales, technical support and billing. Provide analysis based on call observation and use of diffrent tools for call observation.
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2011 Got promoted as Team lead and handled 21 representative for the same Australian account. Provides thought leadership, mentoring and agent development. Ensures that the team delivers excellent customer service, sales (lead generation) and technical assistance.
2012 - 2015
Team Manager
2006-2012
Team Manager